Match The Setup To The Website.
An information-led website, an online shop and a custom application have different operating needs. We review the software, database, storage, traffic pattern and the tasks your team depends on before proposing an arrangement.
Serving customers in Dubai does not, by itself, establish where the website or its backups are hosted. The proposal should identify the actual providers and locations, and account for any hosting-region requirements you specify. Those details are agreed before a move.
- Website software and application requirements
- Production and backup arrangements
- Domain, DNS and certificate responsibilities
- Support needs and third-party dependencies
Make Recovery Part Of The Plan.
The backup arrangement should say what is copied, how often, where it is held, how long it is retained and who can restore it. We agree an appropriate approach for the site, including how a restore will be checked.
Updates and larger changes also need a way back if a problem appears. Where relevant, we use a separate review or test environment and define the checks that must pass before a change reaches the public site.
Plan The Move Before Changing The Destination.
A migration begins with an inventory of the website, database, domain, email and connected services. We identify who controls each part, prepare appropriate backups and agree how the new environment will be tested.
The cutover plan covers DNS changes, certificate checks and the journeys that matter to the business, such as enquiries, bookings or checkout. It also states how issues will be handled and when the old arrangement can be retired. Any required changes to URLs are accounted for separately.
Keep Website And Email Responsibilities Clear.
We can help plan domain settings, professional email and mailbox migration where these are part of the brief. Website hosting and email may use different providers, accounts and support arrangements, so each should have a named owner.
Before a proposal is accepted, we explain the applicable mailbox or storage allowances, subscriptions and service terms. Existing email requirements are checked before domain settings are changed.
Know What Ongoing Care Includes.
Maintenance can cover software updates, monitoring, backups and defined technical tasks. The right scope depends on the application and the parts of the system OXO is responsible for. Content changes, new features and infrastructure work are identified clearly in the proposal.
We agree how support requests are raised, who receives alerts and the response arrangements that apply. Regular review can then focus on unresolved issues, planned updates and changes in the website’s requirements.
Frequently Asked Questions.
Will The Website Be Hosted In The UAE?
That depends on the arrangement agreed for the project. Dubai is an OXO service area, not a statement about server location. Tell us any required hosting region or supplier conditions so we can assess suitable options and identify production and backup locations in the proposal.
Can I Keep My Current Hosting Provider?
We can review the current setup and discuss the work that is practical within it. The recommendation depends on the access available, software requirements and provider responsibilities. A move is considered when it is relevant to the agreed needs.
Can A Migration Be Completed Without Disruption?
We plan the checks, cutover and rollback before changing the live destination. The expected impact depends on the website, email and connected services, so any maintenance window or operational dependency is discussed as part of the migration plan.
Is Professional Email Included?
The proposal states whether email is included and identifies the provider, account ownership, mailbox and storage allowances, migration work and ongoing charges. Those details are agreed separately from the website’s resource requirements where appropriate.
Does Maintenance Include New Design Work?
The ongoing-care scope lists the included tasks. Content edits, design changes, new features and third-party work may need a separate allowance or brief. We explain that boundary so routine care and additional development can be planned clearly.
Start With Your Current Setup.
Share the website and the hosting, email or support problem you need to solve.